Frequently asked questions

We value our customers and are always here to help, should you have any questions about our products, before or after purchase, please get in touch via our contact page.

TS Makers’ is a registered Australian business ABN: 5479 547 1357

Returns:

Items can be returned to us up to 14 days after you received delivery of your order, for your choice of a refund, store credit or exchange.

Returns for change of mind: if you change your mind on a purchased item we can happily offer you a refund, store credit or exchange once you have returned the item to us in its original condition and packaging. 
Cost of return postage is covered by you (the customer) and your refund, store credit or exchange will be processed once we receive the item back to us.

Returns on sale items: there are no refunds or returns accepted on sale or discounted items (unless they are faulty.)

Returns on faulty items: in an instance where the item you receive is faulty, we ask you to please email us with photographs that clearly show the issue within 24 hours of delivery. You will then be offered a replacement, store credit, or refund.

Please note: store credit is valid for year one from date of issue.

Warranty:

TS Makers products are made to last in looks and performance for a lifetime. If an issue does arise we’re always here to help so never hesitate to contact us.

Timber furniture: comes with a 2 year limited warranty which covers the structural integrity. Please note that everyday wear and tear is not warranted, which includes scratches, chips or scuffing to the surfaces. Timber is a natural material so exposure to higher than normal temperatures and environmental conditions can cause discolouration, splitting, cracking or warping.

Lighting: comes with a 1 year warranty which covers electrical malfunctions that occur under normal use.

How do I care for my TS Makers’ tableware?

Caring for your serving board:

To maintain the quality of the timber we recommend re-oiling your serving board frequently with the complimentary pot of natural beeswax balsam we include with every purchase. Once that has run out we recommend using a chopping board oil, which can be found online or at your local hardware store.

Caring for your trivets:

Our trivets and coasters are sealed using hard-wearing natural tung oil. Should they ever show signs of wear, we recommend a light recoat. Tung oil can be found at your local hardware store.

Cleaning instructions:

After use wipe your item with a warm damp cloth, followed by a dry cloth. Leave to air-dry. Do not immerse in water or use any soap/cleaning products.

How do I care for my TS Makers homewares?

Caring for your candle holders:

Our candle holders are sealed with natural hard wax oil to ensure durability.
You can remove dripped wax by simply peeling it off, and clean them with a slightly damp cloth.

Caring for your table lamp:
Before cleaning please unplug your lamp from power source. Our linen lampshade are treated with fabric protection spray, so simply dust with a dry soft cloth whenever needed.
The timber base is sealed with natural hard wax oil and can be dusted with a soft dry cloth as needed. Marks on the timber base can be removed with a slightly damp cloth.

Please allow lamp to fully dry before plugging back into power source.

How do I care for my TS Makers furniture?

Dust with a soft, dry cloth. We recommend using coasters or placemats to ensure no marks are left on surfaces.

TS Makers furniture is sealed with all-natural hard wax oil, marks or spills should be removed immediately with a soft, damp cloth followed by a dry cloth. You can use a natural soap if needed, but please do not use soap that contains detergent or other chemicals.

Trade and corporate orders:

We’d love to assist you with your trade, corporate or bulk order needs. Please email us via our contact page.

Payment:

Full payment is required when purchasing our products online. We accept credit card payments by Visa, Mastercard, American Express, credit and debit cards. We also accept After Pay and PayPal.

The purchase price specified on our website, and at the time your order is placed.

Products and natural variations:

TS Makers’ products are handmade from natural timbers. The grain on each is unique and variances will occur from product to product. While we make every effort to show the most accurate depictions in our product imagery, variances will occur due to the use of natural materials.

Content and intellectual property:

The use of this site does not give you any rights relating to the designs, content or products that are listed. The designs, content and products on this site are the intellectual property of TS Makers. You are only permitted to use content from this site with written authorisation from TS Makers. Reproduction or redistribution is strictly prohibited.